TERMS AND CONDITIONS – Updated 12/12/24

The following terms and conditions will apply to the services provided by Appliance Science (Shop) to You (Customer). It shall be the Customer’s sole responsibility to be familiar with these General Terms and Conditions, prior to the purchase of a used appliance or parts, or scheduling service from Appliance Science.

At Appliance Science, we strive to provide our customers with quality used appliances at affordable prices. However, given the pre-owned nature of our inventory, we cannot be held liable for any malfunctions, defects, or damage that may occur with the appliances, parts, or repair services post-purchase. While each item in our store undergoes a thorough inspection and refurbishment process, used appliances inherently carry a degree of risk. By completing your purchase, you acknowledge this risk and agree that Appliance Science is absolved of responsibility for any subsequent issues, repairs, or property damage related to the appliance. Our dedicated team is happy to answer questions and provide advice during your shopping experience, but cannot extend warranties or guarantees beyond the point of sale. We encourage customers to review items carefully and make informed decisions with the understanding that all sales are final and "as is" unless otherwise specified.

Payment for merchandise constitutes acceptance of all conditions herein.

SALES TAX

Appliance Science will collect sales tax from the Customer at the time of purchase. The sales tax amount will be calculated based on the location where the merchandise is received by the Customer.

DAMAGE WAIVER

General Property – Please note that your appliance may need to be relocated/moved for the purposes of service or installation. While our technicians exercise the utmost care during this process, there is a potential risk of incidental damage, including flooring, countertops, baseboards, the purchased appliance, etc. By authorizing these services, you agree to release Appliance Science and its service personnel from liability for any such damage that may arise.

General Appliances – Appliance Science shall not be held responsible for any damage, failure, or other dangerous conditions resulting from the general use or misuse of the appliances. Appliances must be used solely for their intended purpose, as any use outside of the manufacturer's design specifications constitutes a hazard and may lead to fires, appliance failure, or other perilous outcomes.

Water Source Appliances – Refrigerators, Dishwashers, and Washing Machines/Steam Dryers – These appliances are attached to a water source. Appliance Science is not liable for any leaks or damage created by water from a purchased appliance (whether installed by us or by the Customer), while working on an appliance, after repair or installation is complete. Appliance Science HIGHLY recommends installing leak guards or sensors under appliances that have a water source.

LIMITATION OF DAMAGES

Appliance Science shall not be liable for any special, incidental, indirect, or consequential damages arising from a breach of warranty, breach of contract, negligence, or any other legal theory in connection with this agreement. Appliance Science's liability for damages shall be limited to the amount actually paid by the customer.

LIMITED WARRANTY

Appliance Science warrants that used appliances and parts purchased from us will be free from defects in material and workmanship for a period of thirty (30) days from the date of purchase or receipt. Appliance Science includes a ninety (90) day waiver of the standard Trip Charge/Diagnostic Fee for in-home repairs on purchased appliances. If a defect is discovered within this 30-day warranty period, the purchaser must promptly notify us in writing at admin@appliancescience.biz and call directly do discuss the options. Appliance Science's sole obligation and the purchaser's exclusive remedy shall be, at Appliance Science's option, the replacement of any defective part or exchange of like appliance. All warranty claims are subject to inspection and approval by Appliance Science.

Customers will be charged a diagnostic fee and any repair costs for warranty claims that are found not to be the result of a defective appliance. Customer may be required to return the appliance to the shop for warranty repair depending on the location, which may incur a trip charge.

The forgoing warranty shall not apply:

(a) to the repair or replacement of any appliances used for multi-residential, commercial, or industrial applications;

(b) to cosmetic or non-functional parts, including but not limited to glass, trim, knobs, panels, racks, tubs, baskets, structural parts, doors, door liners, shelves, water filters, and lint screens;

(c) to plumbing supply water lines to any appliance, whether replaced or recommended for replacement by Appliance Science;

(d) to the repair of any appliance that has been moved from the location to which it was originally sold. (Example: Damages due to customer pickup/delivery from store or installation.); or

(e) to repairs on appliances for which parts are no longer available from the original manufacturer.

Additionally, Appliance Science shall be under no legal obligation to honor any warranty set forth herein unless Customer has paid all amounts owed. THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES EXTEND ONLY TO CUSTOMER.

DISPUTE RESOLUTION

This Agreement shall be governed by the laws of the state of Colorado. Any dispute arising under this Agreement shall be resolved in the courts of the City of Thornton and Adams County, Colorado. Appliance Science, at its sole discretion, may elect to submit any such dispute to binding arbitration. In the event of a dispute, the Customer agrees to contact Appliance Science at admin@ApplianceScience.biz in an attempt to resolve the matter prior to taking any other action. Failure to do so will constitute a breach of this Agreement. Appliance Science will consider any proposed resolution in good faith, and the Customer agrees to abide by our decision. If the Customer seeks legal recourse, they will be responsible for Appliance Science's legal fees. Additionally, the Customer waives the right to a jury trial for any controversies or claims related to this Agreement. This Agreement and the Customer's use of our website are governed by the laws of the State of Colorado. The Adams County Court in the State of Colorado will have exclusive jurisdiction over any disputes arising from this Agreement or the relationship between the parties. In the event of a breach or violation of this Agreement, Appliance Science reserves the right to pursue all available legal remedies, including actual damages, statutory maximum damages, profits, treble damages, and attorneys' fees and costs. These remedies are in addition to any monetary payments or other amounts owed under this Agreement.

REFUND POLICY

Our refund policy is designed to ensure fairness and clarity for all customers. All sales are considered final upon completion of the transaction. In the event that a customer is unsatisfied with their purchase, we may, at our discretion, allow the item to be exchanged for another product of equal or lesser value. Exchanges are subject to product availability and must be requested within 30 days of the original purchase date. If a customer wishes to return an item for a refund rather than an exchange, a restocking fee may be applied to cover the costs associated with processing the return and restocking the item. The restocking fee amount varies depending on the product category and condition of the returned merchandise. Certain items, including special order, opened parts, and all electronic parts, are ineligible for return or exchange under any circumstances. We reserve the right to refuse returns or exchanges at our sole discretion if we deem the request to be unreasonable or suspect fraud or abuse of our policy. By making a purchase from Appliance Science, customers acknowledge and agree to these refund terms and conditions.

Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact us via email at admin@ApplianceScience.biz or by phone at (720) 510-9162.   www.appliancescience.biz